This article describes how to troubleshoot problems you might encounter while using Facebook in Firefox.

If you continue to have difficulties loading/playing GSN Games after enabling and updating Adobe Flash, you may need to clear your Adobe Flash player cache and settings. Like your web browsers, Adobe Flash stores data to improve loading times when returning to sites/playing additional games in the future.

Table of Contents

• 3Other Facebook problems

In order to load games on Facebook like YoVille, FarmVille, Cafe, or Fishworld, you need to set the Flash plugin to allow saving information on your computer.

1. Right-clickHold down the control key while you click on any Flash content and select Global Settings…. The Flash Player Settings Manager window will open.
2. Select the Storage tab.
3. Click . The Local Storage Settings by Site window will open.
4. Select www.facebook.com in the list and below When the selected site wants to use local storage:, select an entry different from Block.
5. Click .
6. Dismiss the Flash Player Settings Manager window.

If you cannot connect to the Facebook website at all in Firefox:

• Check to see if you can connect in another browser such as Internet Explorer or EdgeSafariEpiphany.
  • If you can connect in another browser, but not in Firefox:
    1. Follow the troubleshooting steps below, starting with the Clear cookies and cache section.
    2. Check to make sure your Internet security software (such as a firewall, antivirus, or anti-spyware program) is set to allow Firefox. For instructions on configuring specific firewall programs, see Configure firewalls so that Firefox can access the Internet.
• If you cannot connect in any browser, the Facebook site may be down.

You can visit the Facebook Help Center or the Facebook Help Community to see if your issue is a known Facebook website problem. If you can't find a solution, follow the troubleshooting steps below.

Clear cookies and cache

Clearing your stored cookies and the Firefox cache can solve several common problems with Facebook, such as Farmville issues.

1. Click the Library button , click and select .
2. In the Time Range to clear: drop-down, select Everything.
3. Click the arrow next to Details to display the list of items that can be cleared.
4. Select both Cookies and Cache.
5. Click .

1. Click the Library button , click and select .
2. In the Time Range to clear: drop-down, select Everything.
3. Below the drop-down menu, select both Cookies and Cache.
4. Click .

Check cookie settings

If you receive an error message that mentions cookies after clearing your cookies and cache:

1. Click the menu button and select ..
2. Select the Privacy & Security panel and go to the Cookies and Site Data section.
3. Make sure Accept cookies and site data from websites (recommended) is selected.
4. Make sure Accept third-party cookies and site data is set to Always or From Visited.
5. Click .
6. Make sure facebook.com is not listed.
   • If it is listed, click on its entry, then click .

1. Click the menu button and select ..
2. Select the Privacy & Security panel and go to the Cookies and Site Data section.
3. Make sure Accept cookies and site data is selected.
4. Click .
5. Make sure facebook.com is not listed.
   • If it is listed, click on its entry, then click .

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Check if JavaScript is being blocked

You should check whether you have an extension (such as NoScript) or Internet security program (such as a firewall, antivirus, or anti-spyware program) that can block JavaScript.

Check extensions, themes, and the Flash plugin

If the steps above did not fix your problem with Facebook:

1. Determine whether an extension or theme is causing your problem. See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems for instructions.
2. Determine whether the Flash plugin is causing your problem. See Flash Plugin - Keep it up to date and troubleshoot problems for instructions.

Check for malware

Certain types of malicious software can cause problems with connecting to Facebook. See Troubleshoot Firefox issues caused by malware for instructions on troubleshooting malware problems with Firefox.

Facebook is known to make changes to their system regularly. Check Facebook Developer Blog for changes that have recently been made.

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Service Status History

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We have tried pinging GSN website using our server and the website returned the above results. If gsn.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

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If the site is UP but you cant access the page, try one of the below solutions:

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Browser Related Problems

Force a full refresh for the site. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)

Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. For instructions choose your browser :

Fix DNS Problems

A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. This service is usually provided by your ISP.

Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. For Windows - (Start > Command Prompt > type 'ipconfig /flushdns' and hit enter). For details choose your operating system :

If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. OpenDNS or Google Public DNS are both excellent and free public DNS services.

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Check our help page for step-by-step instructions on how to change your DNS.

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